FREQUENTLY ASKED QUESTIONS
Who are we?
Where are you located?
We happily deliver within a 15-mile radius of 19355. If you’re a bit farther, no worries! We also deliver to locations up to 30 miles from 19355 for a small extra fee of $100. Please feel free to contact us with any questions regarding location and service.
What surfaces can you set up on?
A flat and level surface is necessary for setup. Our inflatables can be installed on turf, grass, concrete, and asphalt. We secure them using sandbags or stakes to ensure optimal safety. Unfortunately, setup on dirt or rocky surfaces is not feasible. Prior to our arrival, kindly ensure the designated area is clear of debris such as sticks, rocks, sprinklers, and pet waste. Additionally, refrain from cutting the grass within three days of the scheduled delivery.
Do you set up indoors and outdoors?
We set up both indoors and outdoors (as long as the weather permits)! If outdoors, we ask that you keep the equipment in a shaded area away from any water, where the equipment won’t get too hot for your little ones. If your party is indoors, you must have enough ceiling clearance for the height of the bounce house – 8 ft.
The bounce house included in the Ultimate Play Haven does need continuous power to stay inflated. Extension cord provided by Little Party Playground.
How do I book my party?
Contact us via phone, text, email, or through our website. Our phone number is (843) 478 – 2495. Our email address is [email protected]. We look forward to hearing from you!
You can reserve your party here!
When will the rental arrive?
The rental period is 4 hours. The rentals are delivered at least 1 hour before the event start time. Set up time does not count against rental period.
Setups are to be picked up no later than 7 pm. There is a $50/hour fee for each additional hour past 7:00 pm. Parties ending after 10 pm will result in an overnight fee of $250 and pickup the following morning,
Are your rentals cleaned?
Yes! We implement a rigorous cleaning and sanitization protocol for our equipment, employing the safest, hypoallergenic products that I personally utilize in my own home. Additional charges will be incurred in rentals are returned with excessive dirt, grime, or residual party decorations.
Are you insured?
Yes! We are insured. However, a liability waiver is required at the time of booking.
What are the rules?
We kindly ask for adult supervision at all times to ensure everyone’s safety. Please help us maintain a clean and enjoyable environment by refraining from wearing shoes on the equipment and avoiding the consumption of candy, food, or drinks. Our set ups are curated for our friends aged 5 years and younger and we appreciate your cooperation in not bringing outside toys or using face paint. Face paint is strictly prohibited as it will ruin the setups. The maximum capacity for the bounce house is 2 children at a time.
What forms of payment do you accept?
We accept credit and debit cards, Venmo, Paypal, as well as cash. We are able to accept credit cards and ApplePay prior to set up. All reservations are paid at time of set up. Cash payments will be accepted at the time of rental delivery.
A $250 security deposit will be added to the final payment and refunded on inspection of equipment at time of pick up.
What is your cancellation policy? What about inclement weather?
Little Party Playground requires a 50% deposit at time of booking. The deposit is NON-REFUNDABLE. We understand things happen. If you must cancel, you have up to 1 year from date of rental to reschedule and use the deposit towards a new reservation.
For weather related cancellations, Little Party Playground will work with customers to postpone or reschedule according to availability. We highly recommend having a backup indoor location available.
We follow guidelines regarding inclement weather policies as suggested by professionals in the inflatables industry and our insurance carrier. Therefore, in the event of bad weather we reserve the right to cancel at our discretion. If extreme weather is forecasted, we will evaluate the situation the day of your event. If conditions are deemed unsafe for operation for the duration of your event, we will contact you to reschedule. If more than a 40% chance of rain and/or 15-20 MPH winds are forecasted, we will have to reschedule if the client does not have a backup indoor location.
